· Envíos a todo México por $120 MXN
· Envíos Gratis a partir de 2 piezas.
· Entregas en Toluca y Metepec.
· Shipping to the United States/Canada for $700 MXN.
· Shipping to the rest of the world for $1000 MXN.
If your country is not listed in the menu at checkout, please email hola@revozze.com for a shipping quote.
If the item is in stock, your order will ship within 5 to 8 days. Otherwise, the production process takes 2 to 3 weeks. I will keep you updated on your order status via email.
If your order arrives incomplete, please contact us within 24 hours of receiving your package by emailing hola@revozze.com
You must include the following information:
· A photo of the shipping label on the package
· A photo of the outer packaging
· A photo of the contents of the shipment
· Photos of any visible damage.
All photos must be clear for us to process your claim. The product will be considered accepted if we do not receive a claim within 24 hours of receiving the package.
If your order is marked as "delivered" but you haven't received it, it's very important that you report it immediately, within the first 48 hours of the delivery date, so we can follow up with the shipping company.
Please contact us via direct message or email at hola@revozze.com
All pieces are made by artisans or by me in Mexico.
We currently offer pieces in all sizes, and we also do some customizations depending on the piece and the stones available. If you have a special request, please feel free to contact us via DM or email at hola@revozze.com
All our pieces come with a 6-month warranty exclusively against manufacturing defects. If you notice any defect in your piece, please contact us so we can review your case and provide a solution by sending an email to hola@revozze.com. Be sure to include a clear photo of the defect.
It is important to note that the warranty does not cover damage caused by misuse, normal wear and tear, impacts, drops, or contact with abrasive substances.
Shipping and logistics costs are the responsibility of the customer.
If you would like to send your REVOZZE piece to us for repair, please email us at hola@revozze.com and we will gladly provide you with a quote. Shipping and handling costs are the responsibility of the customer.
If you are unable to send your piece to us, we recommend taking it to your trusted jeweler.
We accept returns within 7 days of receiving your order, provided the item is returned in its original packaging, in perfect condition, and with proof of purchase. Return shipping costs are the responsibility of the customer.
If the return is due to a manufacturing defect or because you received an item you didn't order, please email us at hola@revozze.com and we'll do our best to assist you.
We do not accept cancellations once an order has been shipped, as our pieces are handmade in small batches. If you have any issues, please contact us via DM or email at hola@revozze.com and we will do our best to help.
For custom orders, we do not accept cancellations once the selected design has been sent into production.
Do you have any other questions?
Leave me your details and I will contact you as soon as possible.