Shipping
National Shipping (México)

· Shipping throughout Mexico for $120 MXN.

· Free shipping on orders of 2+ pieces.

· Deliveries in Toluca and Metepec.

Once your order has been shipped, delivery may take 4-6 business days.
International Shipping

· International shipping for $1000 MXN.

If your country is not listed in the menu at checkout, please email hola@revozze.com for a shipping quote.

Once your order has been shipped, delivery may take 10–15 business days.

⚠️ International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and vary by country.

Orders
What long does it take to produce my piece?

Depending on the piece:

READY TO SHIP: Immediate availability. Your order will be shipped within 3–5 business days.

MADE TO ORDER: Production takes 2–3 weeks.

I'll keep you updated on the status of your order via email.

⚡ You can find the piece type in the product tags.
Did your order arrive incomplete or is it not what you ordered?

If your order arrives incomplete, please contact us within 24 hours of receiving your package by emailing hola@revozze.com

You must include the following information:

· A photo of the shipping label on the package

· A photo of the outer packaging

· A photo of the contents of the shipment

· Photos of any visible damage.

All photos must be clear for us to process your claim. The product will be considered accepted if we do not receive a claim within 24 hours of receiving the package.
My order shows as delivered but I didn't receive it.

If your order is marked as "delivered" but you haven't received it, it's very important that you report it immediately, within the first 48 hours of the delivery date, so we can follow up with the shipping company.

Please contact us via direct message or email at hola@revozze.com
Where are the pieces made?

All pieces are made by artisans or by me in Mexico.

Custom Made
Do you do custom orders?

We offer some customization options depending on the piece and the available stones

If you are interested in a custom size for any of our rings, please send us a message, and we would be happy to assist you.

If you have a special request, please feel free to contact us via DM or email at hola@revozze.com

Returns, exchanges, and warranty

Do pieces have a warranty?

All our pieces come with a 6-month warranty exclusively against manufacturing defects. If you notice any defect in your piece, please contact us so we can review your case and provide a solution by sending an email to hola@revozze.com. Be sure to include a clear photo of the defect.

It is important to note that the warranty does not cover damage caused by misuse, normal wear and tear, impacts, drops, or contact with abrasive substances.

Shipping and logistics costs are the responsibility of the customer.
Do you do repairs?

If you would like to send your REVOZZE piece to us for repair, please email us at hola@revozze.com and we will gladly provide you with a quote. Shipping and handling costs are the responsibility of the customer.

If you are unable to send your piece to us, we recommend taking it to your trusted jeweler.
Do you offer exchanges or returns?

✔️ WHEN THIS APPLIES

We currently accept exchanges or returns only within Mexico and within the first 7 days following receipt of the order, provided the item is returned in its original packaging and original condition, without any alteration or damage, and with proof of purchase. Shipping costs for exchanges or returns are the customer's responsibility.

If a return is approved, the refund will be issued to the original payment method for the amount equivalent to the cost of the purchased item(s).

Exchanges are subject to availability.

❌ EXCEPTIONS


Exchanges and returns are not accepted for personalized pieces, including:


- Custom orders
- Catalog rings made in special sizes
- Catalog pieces with custom stones
- Pieces with custom engravings


If the return is due to a manufacturing defect or because you received an item you didn't order, please email us at hola@revozze.com and we'll do our best to assist you.
Can I cancel my order?

We do not accept cancellations once the selected design has been sent into production.

If you have any issues, please contact us via DM or email at hola@revozze.com and we will do our best to help.

Do you have any other questions?

Leave me your details and I will contact you as soon as possible.